Refund Policy


When you order a digital download from us you waive your rights to a 14 day cooling off period normally associated with tangible digital medium. By ordering you are consenting to start the download immediately after payment has been received by us but in doing so you acknowledge that your right to cancel the order, or obtain a refund, has been lost once the download has commenced.

During the ordering process you will be asked to give your consent to start the supply of the digital content (download) and in doing so you acknowledge that your right to cancel the order has been lost. Confirmation will be sent to the e-mail address you provided at registration.

As stated in our Terms and Conditions, in order for you to access the digital downloads you must have:
• An internet connection and access;
• A computer, laptop, or mobile device capable of opening the goods in Microsoft Word and/or Microsoft Excel format (normally Microsoft Office on Windows 7 or higher, Vista Home Premium, Business or Ultimate, Mac OS X 10.4.11 or higher);

We will not accept requests for refunds for incompatibility of hardware or software, or for content of the documents.